Services

Support Services  

Cyon’s support is renowned throughout the market for its high standards. We pride ourselves on our service and endeavour to maintain our high standards at all times.

Support can be contacted via:

Email: support@cyon.com.au
Sydney: +61 (2) 9929 9292
Hong Kong: +852 29614483

Professional Services

Cyon provides a full range of services to guide and support you through all phases of your implementation. Our consultants will work with you to plan the implementation, working within your timescales and addressing your particular needs, helping your institution to make the most of its investment.

Technical consultants are available for the installation of Scientia's products or to provide hands-on training to your institution's technical staff.

Our on-going consultancy services help you to enhance the use of the product at a number of levels to help achieve your objectives.

We offer assistance with your strategic planning, on-going project management, or special projects such as impact analysis of new building works.

Cyon has been involved in a number of projects in partnership with institutions such as:

• Space optimisation and utilisation and impact analysis projects e.g. to help in the design of new teaching buildings.
• Assistance with Project Planning and Implementation.
• Technical assistance with specific data integration e.g. links to student systems or electronic data import from Estates databases.
• Provision of on-site training, customised to suit your institution.
• Timetabling Coordination Services e.g. if you lose staff at a critical time or just need extra help we can provide staff to act as timetable co-ordinators or to assist with data entry.

Business Process Improvement. We have a range of experts, with a wealth of sector experience, that can offer comprehensive analysis of your current processes and detailed advice on how to restructure them where necessary.

This ensures that your implementation is not only delivering all of your objectives, but enhancing the quality of the output at every available opportunity. For further information on what these services involve, how to prepare for them, how to book them, and their costs, please contact us

Syllabus Plus Enterprise (Scheduling)
Student Allocation
Academic Workloads
Exam Scheduling
Commercial Scheduling
Defence Scheduling
Capacity Modelling
Space Management
Facilities Management
Environmental Performance